At Jazzbones, we love projects that give us the opportunity to solve real operational challenges through design, not just make things look good. Following our successful UI and UX work on the National Book Tokens website for the Booksellers Association, its sister company, Batch, chose Jazzbones to support the significant redevelopment of its UK website. As the trusted technology partner behind secure supply chain solutions for booksellers and publishers, Batch needed a website that better reflected its expertise while making complex information easier for users to access and understand.
Batch sits at the centre of the book trade, helping publishers and booksellers manage payments, returns, data exchange and stock more efficiently. Their previous site did a solid job of explaining what Batch does, but it wasn’t built to support the growing range of tools and services Batch now offers, or the different types of users who rely on them daily. It was time for a refresh that matched the sophistication of the platform itself.
We designed and built a new responsive website that’s as functional as it is polished, with a clear focus on usability for Batch’s varied audience of booksellers, publishers and suppliers.
A dedicated members area
Batch customers need quick, secure access to the tools and information relevant to them. We built a members area that gives users a personalised space to log in and manage their account, keeping day-to-day essentials just a click away.
Map integration
With booksellers and publishers to serve across the UK and beyond, we integrated interactive mapping to help visitors quickly understand Batch’s reach and find the information relevant to their location.
Form integration and external API connection
Behind the scenes, we connected the site to an external system via API, alongside custom form integration. This means enquiries and data flow smoothly between the website and Batch’s existing business systems, cutting out manual admin and reducing the room for error.
A full user guide and video system
Batch supports customers through some genuinely technical processes, so we built a dedicated hub of user guides and instructional videos. It’s an easy-to-navigate resource that helps users get the most from Batch’s services without picking up the phone, freeing up the Batch team to focus on higher-value conversations.
The result is a website that reflects Batch’s position as a trusted, forward-thinking partner to the book trade: clean, credible and built to work as hard as the systems it represents.
Visit the website:
batch.co.uk
If you’d like to talk to us about a website that does more than look good, get in touch with the Jazzbones team.